Privacy Policy for Kalulu Delivery Effective Date: February 28, 2026 Last Updated: February 28, 2026 Kalulu Delivery (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Kalulu Delivery mobile application, website, and related services (the “Services”). ⸻ 1. Who We Are Kalulu Delivery is a delivery and logistics service provider. We act as the Data Controller for the personal information you provide when using our Services. We use Africa App Solutions as our technology service provider to host and operate our platform. Africa App Solutions processes personal data on our behalf and only according to our instructions. ⸻ 2. Information We Collect 2.1 Information You Provide Directly • Full name • Phone number • Email address • Delivery and pickup addresses • Account login details • Customer support messages 2.2 Order and Transaction Information • Items ordered • Order value • Payment status • Delivery instructions • Order history 2.3 Location Data To provide delivery services, we may collect real-time location data when: • You request a delivery • Tracking is active in the app You can disable location access in your device settings, but this may affect service functionality. 2.4 Automatically Collected Information • Device type • IP address • App usage data • Log and diagnostic data ⸻ 3. How We Use Your Information We use your information to: • Create and manage your account • Process and deliver your orders • Communicate order updates • Provide customer support • Improve our services • Ensure safety and prevent fraud • Comply with legal obligations ⸻ 4. How We Share Your Information We may share your data with: 4.1 Delivery Personnel To complete pickups and deliveries. 4.2 Payment Providers To securely process transactions. 4.3 Technology Service Provider We use Africa App Solutions to: • Host our application • Store data securely • Maintain system functionality Africa App Solutions processes personal data only on our instructions and does not use it for its own marketing or business purposes. 4.4 Legal Requirements We may disclose information if required by law or to protect our legal rights. ⸻ 5. Data Security We implement appropriate technical and organizational measures to protect your personal data, including secure servers, encryption, and access controls. ⸻ 6. Data Retention We retain your personal data only for as long as necessary to: • Provide our Services • Meet legal and regulatory requirements • Resolve disputes • Enforce our agreements ⸻ 7. Your Rights Depending on applicable laws, you may have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Object to certain processing • Withdraw consent where processing is based on consent You can make these requests by contacting us using the details below. ⸻ 8. Cookies and Similar Technologies We may use cookies and related technologies to: • Keep you logged in • Improve app performance • Analyze usage trends You can manage cookies through your browser or device settings. ⸻ 9. Third-Party Links Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. ⸻ 10. Children’s Privacy Our Services are not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from children. ⸻ 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted in the app and on our website with a revised “Last Updated” date. ⸻ 12. Contact Us Kalulu Delivery Mufulira, Zambia Email: info@kaluludelivery.com Phone: +260776713933